FAQ
We’ve gathered answers to the most common questions about our products and store to make your shopping experience effortless.
General
What is House of BEX?
House of BEX is a lifestyle brand created to offer stylish, modern pieces you can live in every day — effortless, comfortable, and timeless.
What makes House of BEX unique?
Our pieces are designed to be timeless, modern, and effortless — clothes you can truly live in every day.
How should I style House of BEX pieces?
Our products are designed to mix and match easily — perfect for creating effortless outfits that work from day to night.
What types of products do you offer?
We offer a curated range of everyday staples, including jackets, crewnecks, biker shorts, tops, hats, and mugs.
Shipping
Which countries do you ship to?
We currently ship to the USA and the UK.
How much is shipping?
Shipping is a flat rate of $7.99. Orders over $100 qualify for free shipping.
How long does delivery take?
- USA: 3–7 business days after dispatch
- UK: 7–10 business days after dispatch
Which carrier do you use?
All orders are shipped via UPS.
How do I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number to follow your package.
Returns
Do you accept returns or exchanges?
All sales are final. We do not accept returns, exchanges, or refunds.
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, please email us within 7 days of delivery, and we’ll make it right.
Why don’t you accept returns?
Each piece is produced in limited quantities, and we carefully check every item before shipping to ensure quality.
Can I cancel my order after placing it?
Orders cannot be cancelled once they’ve been processed. Please double-check your order details before checkout.